Not an emergency service. In a life-threatening emergency, call 911.
24/7 dispatch 1-866-532-2631
Non-emergency interfacility transfers
A dedicated patient transfer service for Ontario hospitals, from standard moves to secure Form 1 transport. Door to door, with your escort staff returned.
Our services
Every trip is booked by a care team and planned around the patient’s risk level, privacy, and comfort.
Standard transfer
Comfortable transfers in the GMC Acadia Denali, chosen for seating ergonomics that suit different body sizes and for climate control across three rows.
Unmarked.
Tinted.
Private.
Secure transfer
Dodge Charger vehicles fitted with the security measures needed to transport High VAT / ECA bed Form 1 patients, often removing the need for a second staff escort.
Please note: We are not a stretcher, wheelchair, or bariatric transfer service, and we do not provide emergency care. A medical referral is required for every transfer.
For hospitals and health partners
Using a dedicated mental health transfer service frees emergency resources, gets beds turned over faster, and brings your staff back without a taxi or unfamiliar route.
Roughly 300 paramedic hours saved for every 100 transfers we complete for your hospital.
An interfacility transfer by EMS, including a staff return, costs taxpayers more than $2,000. An OPP-escorted transfer can exceed $1,000. Traditional transfer services add the cost of arranging staff returns.
Our fees are set by agreement with each hospital and priced competitively. Ask about a service agreement.
How it works
Call 1-866-532-2631 any time, or send a request through this site. A medical referral is required.
We confirm pickup and destination, transfer type, Form status, and whether an escort is travelling. Patient details are shared by phone, not by web form.
Our maximum response time is one hour, which keeps your patient’s bed moving.
We deliver the patient to the receiving team and return your escort staff to their facility.
Service area
We serve hospitals, psychiatric facilities, and health care partners throughout the region. For a trip outside these areas, call dispatch to check availability.
FAQ
No. We provide non-emergency transfers for medically stable patients. In a life-threatening emergency, call 911.
Transfers are booked by hospitals and health care facilities. A medical referral is required for every trip.
Yes. Our secure transfer vehicles are set up for High VAT / ECA bed Form 1 patients.
No. Those transfers need a stretcher or accessible-vehicle provider. We focus on mental health patients who can travel seated.
Yes. We are a door-to-door return service, so your staff never need to arrange a taxi or a second trip.
Fees are set by agreement with each hospital. Contact us to discuss a service agreement for your facility.
Dispatch is open 24 hours a day, every day. We usually arrive within 30 minutes of booking, with a one-hour maximum response time.
Request a transfer
Phone is the fastest way to book. Use this form for scheduled transfers, service agreements, or general questions.